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GSTN dials taxpayers to get feedback on filing experience

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To make the biggest technology backbone for tax filing more convenient, GST Network (GSTN) has started conducting surveys by calling up taxpayers enquiring about their experience on the portal.

GSTN Chairman Ajay Bhushan Pandey said in New Delhi that, about 500 calls a day are made from a full-fledged call centre seeking feedback from businesses which have filed returns.

Mr Pandey said, the GSTN system is a new system and their priority is to address the current problems and make things smooth for people

GSTN, the company building the IT backbone for the biggest indirect tax reform, had in June opened a call centre and publicised the helpline number for taxpayers with enrollment related queries.

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