Digital Chhattisgarh: A lifeline that supported a daughter miles away

Raipur, November 29

The Digital India initiative and the e-services of the Chhattisgarh Government have not only simplified public services but also ensured significant time, effort, and resource savings for citizens. The experience of Bhubaneswar-based Smt. Sonam Tripathi stands as an honest and relatable example of how digital services can solve urgent family challenges seamlessly. She was able to obtain her late father’s digital death certificate and transfer her ailing mother’s bank account to Bhubaneswar without any obstacles.

After her marriage, Smt. Tripathi settled in Bhubaneswar, while her parents continued to live in Bilaspur. Following her father’s passing, the Bilaspur municipal office issued a physical death certificate. However, when her mother’s health deteriorated, and she had to bring her to Bhubaneswar, the bank required a digital death certificate—something she was unaware of, resulting in unavoidable delays. The need for this document created uncertainty during an already difficult time.

*Technology and “Digital Chhattisgarh” came to the rescue*

Searching for a solution, Smt. Tripathi used the internet to find the contact details of the state’s Birth and Death Registration Office. She contacted the official directly from Bhubaneswar. The staff member guided her through the “simple online procedure”, the documents required and the steps for certificate retrieval.
With the help of the digital system, the certificate became available online within a few days, and the bank formalities were completed promptly.

*“Digital services save time and eliminate difficulties” — Smt. Sonam Tripathi*

Smt. Tripathi shared that early awareness of the digital process would have enabled her to resolve her work even faster. She emphasised that essential documents should be prepared in advance to avoid hurdles in banking, pensions, property matters and government assistance. She said the entire procedure—completed from Bhubaneswar—proved how “access to information, use of technology and digital governance” can simplify even the most complex tasks.

*Digital Chhattisgarh: Government services now available at ‘one click’*

In recent years, the state’s progress in digital birth-death registration, grievance redressal, certificate delivery and online applications has significantly reduced public inconvenience. From Bilaspur to Bastar, citizens can now obtain certificates, track applications, and access services from the comfort of their own homes. The system has ensured “greater transparency, faster processes and dependable outcomes”.

Smt. Tripathi’s experience serves as an inspiration for citizens still hesitant about digital procedures. It demonstrates that with timely information, supportive administration and modern e-governance, essential tasks can be completed “swiftly, smoothly and without stress”.

Digital Chhattisgarh not only highlights the achievement of the state’s digital transformation but also shows how the Digital India mission is delivering “real, meaningful change” in people’s daily lives.

Chhattisgarh’s digital services are now transforming the lives of ordinary people. Even while living in Bhubaneswar, Smt. Sonam Tripathi was able to obtain her late father’s digital death certificate from Bilaspur and complete her mother’s bank account transfer without any difficulty — a testament to the transparency, reliability and efficiency of our e-governance system. The goal of “Digital Chhattisgarh” is to ensure that every citizen receives government services quickly and easily, from home, with just one click. Smt. Tripathi’s experience underlines the success of the Digital India initiative and the state government’s citizen-centric governance. — Chief Minister Shri Vishnu Deo Sai